Privacy Policy.
A. WHO/WHAT ARE WE
FIVE PEAS™ (ABN 48 166 823 169) is a business name and trade mark owned by SHAVE PRODUCTIONS PTY LIMITED (ACN 166 823 169) operating at offices situated at 238A Riley Street, SURRY HILLS NSW 2010 in the business of production of live broadcasts, events and short-form branded content and owner of the website fivepeas.com.au, ("Services and Operations").
B. SCOPE OF THIS PRIVACY POLICY
1. This Privacy Policy applies to our Services and Operations and all individuals who access our Services and Operations.
2. We are committed to:
a) protecting the privacy of everyone who accesses or uses our Services and Operations,
b) for them to understand what Personal Information we collect and store,
c) why we do so,
d) how we receive and/or obtain that information,
e) the rights an individual has with respect to their Personal Information in our possession, and
f) with complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
C. WHAT IS PERSONAL INFORMATION?
1. Personal Information is defined in the Privacy Act as: "information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a) whether the information or opinion is true or not; and
b) whether the information or opinion is recorded in a material form or not" 1.1 Therefore Personal Information includes not just name and address but also things like job references, recommendations about individuals and expressions of opinion about individuals that may arise and be stored via correspondence, recorded messages, video recordings or on-line. 1
2. Where information is made anonymous such as when it is collated for statistical purposes and the identification address and any other identifying details are removed it is not Personal Information.
D. THE INFORMATION WE COLLECT
1. The type of information we may collect includes:
a) Names.
b) Postal addresses, phone numbers, email address, Skype handles, websites, social media handles.
c) Referral Information.
d) Financial Information to pay bills and receive payments.
e) Statistical Information such as Social Media Data, Google Analytics, Web Browsing Analytics and Cookies
E. HOW WE COLLECT PERSONAL INFORMATION
1. Information may be collected via:
a) Email, Smart-phone address book, By correspondence
b) Third Party Services. (e.g. Facebook APIs)
c) Service and Operation agreements and accounts.
F. WHY WE COLLECT PERSONAL INFORMATION
1. Personal Information is collected in order to;
a) respond to your enquiries;
b) employ competent and diligent personnel;
c) monitor or improve the use of and satisfaction with our Services and Operations;
d) send you newsletters and information about us and our Services and Operations;
e) provide our event and video production services;
f) enter into agreements with you;
g) Verifying an individual’s identity;
h) Communicating with an individual about:
Their relationship with us;
Our goods and services;
Our own marketing and promotions to customers and prospects;
Competitions, surveys and questionnaires;
G. WHEN PERSONAL INFORMATION IS USED & DISCLOSED
1. Other than as expressly stated in this Privacy Policy, we will not provide your identifying information to any third party. We do not provide a benefit, service or advantage to collect personal information nor do we disclose personal information for a benefit, service or advantage.
2. We only share personal information in the following limited circumstances:
a) Where we are required to use your identifying information in a manner different from the purpose for which it was collected, in which event we will seek your written consent prior to such use.
b) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or
c) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
d) for purposes of sale of the Operations or Services and hand over of personal information;
e) When we provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
3. We use Dropbox, Google Docs, Gmail and Vimeo and may use other third party cloud services from time to time whereby data that may include Personal Information is stored overseas.
Google has data centres in the Americas, Taiwan, Singapore, Ireland, Netherlands, Finland and Belgium*.
Dropbox servers are situated in data centres across the United States.+
Vimeo uses Amazon Web Services which operates 33 Availability Zones within 12 geographic Regions around the world+*.
*https://www.google.com/about/datacenters/inside/locations/index.html
+https://www.dropbox.com/en/help/7
+*https://aws.amazon.com/about-aws/global-infrastructure/
H. OPTING IN OR OUT OF NEWSLETTERS AND MARKETING INFORMATION
1. We may, from time to time, send you newsletters, invitations to receive marketing information. You can opt out of receiving further such communications by notifying us using our contact details below by clicking the "unsubscribe" option at the bottom of any marketing e-mail received from us.
I. SECURITY
1. We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we maintain our files in secure offices and limit access to personal information to individuals with a need to know. The third party cloud services we use all have secure encrypted servers.
J. HOW TO ACCESS AND/OR UPDATE INFORMATION
1. You can contact us to access, correct or update your personal information.
Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days.
Examples of circumstances where we may refuse to give you access to your personal information include where:
a) giving access would be unlawful;
b) we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
c) giving access would have an unreasonable impact on the privacy of others;
d) giving access could prejudice the taking of appropriate action in relation to unlawful activity.
2. If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.
K. COMPLAINTS AND DISPUTES
1. If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to the details below:
luke@fivepeas.com.au
PO Box 1139, Randwick, NSW 2031
2. If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us failing which we will refer the dispute for mediation through the Australian Commercial Disputes Centre.
3. If we become aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
L. NOTIFICATION OF CHANGES
If we decide to change our Privacy Policy, we will post a copy on our website.